Last week I made an online order with both Origins and REN. I decided to order straight from the brands website for both due to the perks of having free delivery and samples from each. That said, I had quite different experiences ordering from each of them.
Origins
Nearing the bottom of my jar of the GinZing Energy-Boosting Moisturizer, I took to the brands website to repurchase another when I found their Extra-Zing Energizing Set. This set included the moisturiser I was looking for as well as 4 single use sachets of their Clear Improvement Mask, all for the same price as the moisturiser alone, £23...so I thought, why not? I was also able to choose 2 free sample at the checkout, most of which didn't appeal to me but I chose what I thought were the best options for myself.
The brands online store has free delivery on orders. This is standard delivery of 2-5 working days, and they inform you that the package has to be signed for. This worried me at first as I can't guarantee I will be home to sign for it. This said, it turned out to be fine. The company used the Royal Mail Delivery service, so when I wasn't there to sign for it I simply collected it from the delivery office in the town I live in.
REN
For quite a while now I've been wanting to buy a second cleanser to use in the mornings. The ClearCalm 3 Clarifying Clay Cleanser was top of my list, but whilst browsing their online store I came across the Hydra-Calm Cleansing Milk. Both looked like suitable products to fill the space missing in my skincare routine, but I stuck with my original choice and was luckily able to chose the other as one of my free samples at the checkout. The other free sample I chose was the Glycolatic Renewal Mask. I already own this...but who doesn't need more, right? The final product I added to my basket was the No.1 Purity Cleansing Balm, which I'm almost out of so while I had the chance of 10% off my first order, I added a back-up to my stocks.
Delivery was also free from this brand but didn't go so smoothly. They use a delivery company who insist on a signed delivery. They also say 2-5 days, but send you a text the morning of the delivery with a one hour delivery slot. I wasn't able to be home on their first 2 attempts of delivery so had to phone up and rearrange it for a much later date than I'd hoped when I knew I'd be at home all day. I never knew it could be so hard to get an online order delivered!
What has your experience been like ordering from beauty brands online? Any recommendations from these brands?
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